Privacy Policy — bk1111

1 Data Controller

For the purposes of this Privacy Policy, bk1111 acts as the data controller in respect of the personal data it collects from players registered on the bk1111 platform. As data controller, bk1111 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

All enquiries relating to this Privacy Policy, data subject access requests, correction requests, and deletion requests should be directed to the bk1111 Data Protection team at [email protected] with the subject line "Data Privacy Request".

2 Personal Data We Collect

bk1111 collects personal data that is necessary to provide the services described on the platform, to comply with legal and regulatory obligations, and to maintain the security and integrity of player accounts. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identity document
• Date of birth (for age verification purposes)
• Residential address, including city, district, and postal code
• Mobile phone number registered in Bangladesh
• Email address used for account registration
• Copies of identity documents provided for KYC verification (NID, passport, or birth certificate)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Bank account details (account name, account number, bank name) where bank transfer is selected as the payment method
• Card details (first six and last four digits only) where Visa or Mastercard is used
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps, all denominated in BDT

2.3 Gaming and Behavioural Data

• Game history, bet amounts, wager outcomes, and session durations
• Sports betting selections, odds accepted, and settlement outcomes
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

2.4 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Device identifiers used for device recognition security features
• Login timestamps and session activity logs

3 How We Collect Your Data

bk1111 collects personal data through the following channels:

• Directly from you: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotion.
• Automatically through the platform: Technical and behavioural data collected as you navigate and use the bk1111 website, including through cookies, session tracking, and server logs.
• From payment processors: Transaction confirmation data shared by bKash, Nagad, Rocket, Upay, and banking partners to verify the completion of deposit and withdrawal operations.
• From identity verification providers: Results of identity document checks conducted by third-party KYC service providers where used to supplement in-house verification.

4 How and Why We Use Your Data

bk1111 uses the personal data it collects for the following purposes:

• Account registration and management: To create, maintain, and administer your bk1111 player account, including processing your login credentials and account preferences.
• Age and identity verification: To confirm that you meet the 18+ eligibility requirement and that the account is held in your own name, in accordance with our responsible gaming obligations.
• Payment processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, and to maintain an accurate record of all transactions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the platform and its players.
• Responsible gaming monitoring: To monitor gaming patterns for signs of problem gambling and to enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Customer support: To respond to your enquiries, complaints, and support requests in a timely and informed manner.
• Marketing communications: Where you have given explicit consent, to send you information about bk1111 promotions, bonuses, new games, and seasonal offers relevant to Bangladesh players. You may withdraw this consent at any time by contacting [email protected].
• Platform improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and the overall user experience.

5 Legal Basis for Processing

bk1111 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the bk1111 Terms and Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping rules.
• Legitimate interests: Processing conducted to protect the security and integrity of the platform, prevent fraud, and improve service quality, where such interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where you have provided freely given, specific, and informed consent. Such consent may be withdrawn at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6 Sharing Your Personal Data

bk1111 does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Payment Service Providers

Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard solely to process deposits and withdrawals on your behalf. These providers act as independent data controllers in respect of the data they hold about you and are subject to their own privacy policies.

6.2 Identity Verification Providers

Where third-party KYC services are used to verify your identity documents, the minimum necessary personal data (name, date of birth, document image) is transmitted to the provider over encrypted channels. Such providers are contractually bound to use your data exclusively for the purpose of identity verification.

6.3 Game Technology Providers

Game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and relevant game session data in order to deliver their games within the bk1111 platform. No directly identifying personal information (such as your name or NID) is shared with game providers.

6.4 Regulatory and Law Enforcement Authorities

bk1111 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of bk1111, its players, or the public.

7 Data Retention

bk1111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8 Data Security

bk1111 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bk1111 platform.
• Encryption at rest for all sensitive personal data stored on bk1111 servers, including identity documents and financial information.
• Access controls: Personal data is accessible only to bk1111 staff who require it to perform their job functions. All staff with access to player data are subject to confidentiality obligations.
• Two-factor authentication (2FA) available for all player accounts and mandatory for all internal staff accounts with access to player data systems.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities in the bk1111 platform.
• Incident response procedures: In the event of a data breach that is likely to result in a risk to your rights and freedoms, bk1111 will notify affected players promptly and take immediate steps to contain the breach.

9 Cookies and Tracking Technologies

bk1111 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit bk1111.app. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the operation of the bk1111 platform. They enable core functions such as user authentication, session management, and security features. You cannot opt out of strictly necessary cookies without impairing the functionality of the platform.

9.2 Functional Cookies

Functional cookies allow bk1111 to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations, so that you do not need to re-enter them each time you visit.

9.3 Analytical Cookies

Analytical cookies help bk1111 understand how players use the platform by collecting aggregated, anonymised data on page views, session durations, and navigation paths. This information is used solely to improve the bk1111 user experience. No personally identifying information is included in analytical cookie data.

9.4 Managing Cookies

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling certain categories of cookies may affect your ability to use some features of the bk1111 platform. Instructions for managing cookies are available in the help section of your browser.

10 Your Data Rights

As a player on the bk1111 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the bk1111 Data Protection team at [email protected] with the subject line "Data Privacy Request". bk1111 will respond to all valid requests within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of the personal data that bk1111 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bk1111's legal retention obligations.
• Right to Restriction: You have the right to request that bk1111 restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being contested.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to bk1111 in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to bk1111 demonstrating compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

11 Children's Privacy

bk1111 is strictly an 18+ platform. 18+ We do not knowingly collect personal data from individuals under the age of 18. If bk1111 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. Parents or guardians who believe that a minor has registered an account on bk1111 should contact [email protected] immediately.

12 Third-Party Services

The bk1111 platform integrates third-party services including game providers, payment processors, and analytics tools. These third parties may set their own cookies, collect their own data, and operate under their own privacy policies. bk1111 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service whose content you access through or in connection with bk1111.

13 Changes to This Policy

bk1111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material updates will be communicated to registered players via email or via a prominent notice on the bk1111 platform at least seven (7) days before the revised Policy takes effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the bk1111 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14 Contact the Data Protection Team

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data bk1111 holds about you, please contact us using the details below. bk1111 is committed to resolving all data privacy enquiries promptly and professionally.